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We consider that any Customer who is not satisfied with the Products ordered or has made an error in their order must be able to exercise their right of withdrawal, without penalties, under the best conditions.
In accordance with Articles L.121-20 et seq. of the Consumer Code, the legal period for the right of withdrawal is fourteen clear days from receipt of the Product.
Items personalized at the customer's request are not accepted.
The Customer returning the Product in the context of exercising his right of withdrawal, has the right to reimbursement of the price of the Products ordered and the outward delivery costs.
Return address:
CATARINA CALAVERA, Returns Service, 33 montée des cigales 06000 Nice
Don't forget to add your order number in the envelope.
Only the return or exchange of complete Products (protective plastics, accessories, instructions, etc.) and in perfect condition for resale (not soiled, not damaged, not worn, etc.) will be accepted.
The costs of returning the Product goods shall be borne by the Customer, except in the event of a lack of conformity or proven hidden defects in the Product.
The return of the goods is the sole responsibility of the customer.
We recommend taking out insurance with the chosen carrier to cover the full value of the item, because if the carrier damages, destroys, loses, or does not deliver the item... We will not be able to refund the purchase.
The customer will have to provide the name of the carrier as well as the shipment number so that we can track its progress.
The refund will be made using the payment method used for the Order within a maximum of 30 days after receipt and inspection of the return at our premises.
Hoping to have met your expectations, please accept, Madam, Sir, our cordial greetings.