FAQs

A: The preparation and shipping time for items in stock is max. 2 working days.
NB: CatarinaCalavera.com is committed to sustainable development and respect for the environment.
We have chosen to manufacture the Streetwear and Home Decoration line, Catarina Calavera, when you place an order, which is why it takes us a little longer to deliver it to you (+- 7 working days).
Making products on demand rather than stocking all sizes and colors in hangars helps reduce transportation, overproduction and waste.
We believe this is good for the future of our children and the planet.

Items weighing more than 100 g are shipped by carriers chosen according to their delivery speeds and the recipient's address. (Colissimo, UPS...) Parcels sent with a tracking number.
We favor carriers who can meet a maximum deadline. 72 working hours

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Q: What should I do in case of late delivery?

A: If 2 or 3 days after the expected delivery time, you have not received your order
Contact us by mail : contact@catarinacalavera.com specifying your order number
We will respond to you by email within 24 hours (working days).

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In accordance with article L216-1 to L216-6 of the Consumer Code , no reimbursement can be requested within 30 days from the date of shipment (shipment will be notified to you by email, on same day)

NB: We favor communication by email. We respond within 24 hours
(working days) to all requests made by email.